At least 48 business hours’ notice (excluding weekends) is required to cancel and/or skip your scheduled cleaning. We adhere strictly to this policy to prevent lost wages for your cleaning technician. If a cleaning appointment is canceled less than 48 hours in advance, a 50% rate of service is charged based on the rate of your scheduled service.
Cancellations/skips, in addition to you as the customer canceling/skipping, include:
- Unable to gain access to enter home
- Payment failing
- No running water
- No electricity
Cancellations/skips of weekly, bi-weekly and monthly services are subject to an additional fee added to the following cleaning service:
- Weekly: $20.00
- Bi-weekly: $40.00
- Monthly: 50% increase for next monthly clean