FAQs

Payment for first-time cleans is due in full prior to the date of the clean. Recurring cleaning payments can be made with a card on file which is charged on the day of the clean, or by check, which our technicians will pick up at the start of the clean.

At least 48 business hours’ notice (excluding weekends) is required to cancel and/or skip your scheduled cleaning. We adhere strictly to this policy to prevent lost wages for your cleaning technician. If a cleaning appointment is canceled less than 48 hours in advance, a 50% rate of service is charged based on the rate of your scheduled service.

Cancellations/skips, in addition to you as the customer canceling/skipping, include:

• Unable to gain access to enter home
• Payment failing
• No running water
• No electricity

Cancellations/skips of weekly, bi-weekly and monthly services are subject to an additional fee added to the following cleaning service:

• Weekly: $20.00
• Bi-weekly: $40.00
• Monthly: 50% increase for next monthly clean

Contact our office within 24 business hours and we'll send a technician back out to re-do the areas that were missed or not done to your satisfaction. We have a 100% satisfaction guarantee - if you're not happy, we're not happy!

Contact our office and we'll send you a new authorization form via a secure connection.